Terms and Conditions of Service

Welcome to CleanFix Squad, where your satisfaction is our top priority. We’re dedicated to providing exceptional cleaning services, and we want to ensure you have a clear understanding of our terms and conditions:

By accepting professional cleaning service appointments and agreeing to a service provided by CleanFix Squad, the client agrees to accept CleanFix Squad’s general terms and conditions listed below. These terms and conditions, together with our email/letter of confirmation and our cleaning schedule, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect. If you are unsure about any point within these terms and conditions, please contact us for clarification. Your statutory rights are not affected. In the event that the terms and conditions change, we will notify you in writing.

Satisfaction Guarantee:
Your satisfaction is paramount to us. If you’re not entirely satisfied with any aspect of our service, please contact us within 24 hours, and we’ll promptly address your concerns with a complimentary touch-up.

We stand by our service with a 24-hour, 100% Satisfaction Guarantee, catering to both one-time and recurring customers (e.g., weekly, biweekly, monthly). If any area of your home/business falls short of your satisfaction, simply notify us within 24 hours, and we’ll promptly return to rectify it at no extra cost. To expedite the process, please take photos of the areas in question and email them to [email protected]. We aim to address any concerns within 3 days to one week. However, failure to contact CleanFix Squad within 24 hours forfeits the right to correction. Your presence during the touch-up is required for verifying all areas recleaned.

Flexible Scheduling:
While we strive to accommodate your preferred cleaning times, please note that scheduling may vary due to unforeseen circumstances. Our cleaning services are available 6 days a week, between the hours of 8:00 am and 6:00 pm, with the exception of Sundays, when our customer service is closed. Rest assured, we’re committed to accommodating your scheduling preferences to the best of our ability.

Cancellation Policy:
We understand that plans can change. If you need to reschedule, skip, or cancel a cleaning appointment, we kindly ask for at least 48 hours’ notice. If you cancel more than 48 hours before your booking, you’ll receive a full refund to the payment method on file.

Cancellations made within 48 hours of your booking will result in a credit applied to your account, which you can use at your convenience but cannot be applied to another already scheduled cleaning ( for example one of the recurring cleaning)

Cancellations within 24 hours of your booking will incur a non-refundable full charge.

We operate on a “24-hour Hold / Charge credit card” policy, with full payment expected on the day of cleaning. All services are charged at the time of cleaning, and we accept all debit/credit cards. Cancellations will be charged to the card on file. Please note that we only accept card payments; no payments are accepted directly to cleaners.

The cost of services includes the provision of reasonable supplies and equipment by the independent contracted cleaner. Additional supplies or equipment needed for specific jobs will be billed separately.

Additional Charges:
In certain situations, additional charges may apply. These include but are not limited to cluttered or hoarded spaces, the presence of rodents or bugs, ongoing construction, or hazardous conditions such as mold or animal waste. If our cleaners arrive at your home and find conditions unsuitable for cleaning, you may incur a rescheduling fee of $70 or non refundable of the cleaning fee if the service is canceled altogether.

Payment Policy:
Payment is due in full on the day of the cleaning service. We accept all major debit and credit cards, except American Express. Payments are processed at the time of cleaning, and we do not accept direct payments to cleaners. Any cancellations or additional charges will be applied to the card on file.

Supplies and Equipment:
Our cleaning teams come fully equipped with all the necessary supplies and equipment to complete the job efficiently. However, if your cleaning requires extra supplies or equipment, additional charges may apply. Fo r commercial cleaning equipments and supplies are provided by the customer.

Client Responsibilities:
To ensure a smooth cleaning experience, please inform us of any special requests or additional services at least one business day in advance. Additionally, please secure any items of extreme value before our cleaners arrive, as we cannot be held liable for damage or loss of improperly secured items.

Please note that if our professional house cleaners encounter distractions that impede our ability to work effectively, we reserve the right to charge for any additional time spent at the home. Distractions may include pets, third parties, or contractors interfering with our duties. It’s important to clarify that we are hired solely for cleaning tasks outlined in our checklists. We do not handle any additional tasks such as receiving packages, answering the doorbell, or fixing lights. Our focus is solely on providing exceptional cleaning services as booked and outlined on our website.

Valuables of significant monetary or sentimental worth should be handled for dusting or cleaning by the owner.

We cannot be held responsible for any damage or loss of items that were not properly secured or were previously damaged before our cleaning service. This includes instances like heavy pictures hung with thumbtacks or pre-existing dings in furniture. Additionally, we are not liable for damage or loss resulting from the Customer’s negligence.

While we strive for excellence, we acknowledge that we cannot be responsible for impossible tasks. There may be instances where damage is beyond immediate repair or where items require multiple cleanings to restore their optimal condition. We commit to working with you in the most efficient and cost-effective manner to address such issues in your home.

Professional house cleaners employed by CleanFix Squad have formally agreed, in writing, that neither they nor their family and friends will pursue direct employment opportunities from any CleanFix Squad customer until 2 years have elapsed from the termination date of their contract with CleanFix Squad, LLC. In light of this agreement, we kindly request that you refrain from directly approaching or engaging the services of any professional house cleaner, and instead, go through CleanFix Squad for all your cleaning needs.

Safety and Security:
Your safety and security are paramount to us. If at any point a CleanFix Squad cleaner feels that their personal safety is compromised enough to necessitate leaving the job site due to actions by the Customer or others present, the Customer will be held liable for the full cost of the job.

The client undertakes to inform CleanFix Squad promptly if any individual in the household is suspected of contracting an infectious disease. This notification must be made as early as possible, with a minimum of 24 hours’ notice before the scheduled visit. CleanFix Squad retains the right to cancel cleanings under any circumstances, prioritizing the health and safety of both clients, cleaning staff or independent contractos.

For homes equipped with a security system, please ensure that you provide us with an entry code or have it disarmed to facilitate our seamless access to your property.

Quality Assurance:
We’re committed to delivering consistently high-quality service. To maintain our standards, we may conduct occasional inspections of our cleaning services. Prior notification will be provided, and inspections will only occur with your consent.

Our service plans are structured based on the average time required for cleaning. Should the home deviate significantly from this average condition, necessitating more than an additional hour of cleaning, CleanFix Squad reserves the right to bill for the extra time spent ensuring your home is thoroughly cleaned to our high standards.

In the interest of maintaining quality control, our cleaners may take pictures for internal use only. These images serve to document the home’s condition before cleaning begins and to showcase the cleaning results upon completion, ensuring transparency and accountability in our service delivery.

Privacy Policy:
We respect your privacy and adhere to strict data protection guidelines. Any personal information you provide to us will be handled securely and confidentially.

Communication:
We value open communication with our clients. If you have any questions or concerns about our services or policies, please don’t hesitate to contact us. Your satisfaction is our priority, and we’re here to ensure you have a positive experience with CleanFix Squad.

Our goal is to provide you with a clean home, ensuring that every corner shines and meets our high standards of cleanliness. Therefore, our payment structure is based on the service provided rather than the time spent by our cleaning team in your home. This approach allows our team to focus solely on delivering exceptional cleaning results, without being constrained by time constraints. Whether your cleaning session takes longer or shorter than average, rest assured that your home will sparkle and shine when we’re done.

Thank you for choosing CleanFix Squad for your cleaning needs. We look forward to serving you!